Global
US-English
Português
Español
Deutsch
English
Français
Italiano
Español
Nederlands
AU-English
Americas (3)
APAC + MEA (1)
Americas (3)
APAC + MEA (1)
Qualified and dedicated: Our service and support team is ready to assist you — if desired, even 24/7 via our hotline. Whether you have questions about your project or face unexpected changes in your process workflow, our team is here to provide the support you need. Need a software update? No problem! We’ll help you bring your processes up to date so your business keeps running smoothly.
Looking for a predictable service plan? Arrange a tailored and customised support package. With LYDIA Care, we offer measures precisely designed to meet your needs and requirements. Hotline support is, of course, included with a support contract. We’ll gladly develop a package that suits you. Simply contact us!
Consulting
Consultation is our top priority. Our voice workshops provide the perfect opportunity to develop an individual, tailor-made solution for your business. We visit your premises, analyse your current warehouse situation and conceptualise your project requirements in consultation with you. Arrange an appointment for your personal voice workshop today. Alternatively, take advantage of our advisory services independently.
Interface technology
No matter which ERP or WMS system you use, thanks to our innovative interface connection, LYDIA Connector, our solutions will integrate seamlessly into your existing structures. We would be delighted to advise you about the extensive possibilities of our technology as well as detailed information about our interface technology.
24/7-support
For us, customer service means ensuring maximum availability and prompt assistance whenever we receive a service request — and 24/7, if required. Our expert team is standing by to support you with help and advice, regardless of the size of the challenge.
Repair centre
Your hardware is in safe hands at our repair centre. We carry out fast and cost-efficient repairs based on a solution-oriented and transparent approach. Our qualified and highly skilled team ensures your hardware is soon back in service.
We are always here for you, even after the go-live of your LYDIA Voice project. Ultimately, you can only achieve the most efficient solution by subjecting your processes to a continuous performance review. Our support team will assist you and ensure the security and stability for your business. We have the necessary expertise to carry out a short yet efficient analysis of your processes.
We provide you with a qualified contact person to provide first, second and third-level support. Prompt, solution-oriented troubleshooting is of course included. We work with you to develop optimisation methods and new strategies as part of a continuous process. All of the above belongs to the basic skill set of our support team.
24/7 on 365 days a year
Direct customer support
Competent analysis
Support with software and hardware issues
Step by step instructions
First-, second- & third-level-support
Remote diagnostics via VPN
Highest safety standards
Due to the harsh reality of everyday life in the warehouse, unexpected technical problems or unintended operating errors may occur. In such cases, we will ensure a quick fix — either via online help, by telephone or at our repair centre. We support you with expert assistance for your hardware — if necessary, our highly skilled staff will quickly carry out a repair. Should your devices become inoperable, simply report the defects via our ticketing system and then send them to us. Our tracking system will keep you informed about the progress of the repairs.
Learn all about our qualified support, service offers, and all-inclusive packages.
Yes, we offer a hotline that is available 24 hours a day, 365 days a year. We’ll gladly create a support package tailored to your needs.
We work with you to determine your individual requirements and offer you a customised package.
Contact our technical support team. They will first conduct an error analysis before taking further steps if necessary, such as sending the defective device to our qualified repair center. There, the issue will be diagnosed and resolved as quickly as possible.
Yes, as soon as you report an issue, we open a unique ticket that allows you to track the entire process (shipping and repair) via our ticketing system. You’ll always be informed about the progress and location of your device.
Overcome language barriers with AI-based real-time translation. This is the future of communication in intralogistics.